Community Paramedic Jessica Marcum Supports Vulnerable Residents

A community paramedic program in Hermiston, Oregon, is making significant strides in assisting vulnerable populations in Umatilla and Morrow counties. Jessica Marcum, serving with the Umatilla County Fire District No. 1, has been recognized for her impactful work, particularly in aiding a homeless individual requiring urgent medical attention.

Recently, Marcum responded to a critical call from Good Shepherd Health Care System, which had concerns about a patient who had missed follow-up appointments for a wound vac treatment. The hospital feared the individual, known to frequently call 911 for help, might suffer from an infection due to the missed care. The patient lacked transportation and was homeless, complicating their access to necessary medical services.

Coordinated Efforts to Provide Care

Marcum quickly mobilized, locating the patient at McKenzie Park. Accompanied by a home health nurse familiar with the patient, Marcum was able to identify and assist them. “The patient didn’t know they had missed their appointments,” Marcum explained. “We got them to the hospital for treatment. I made a few phone calls and was able to set up some transportation for them and get them into transitional housing.”

In addition to securing immediate medical care, Marcum coordinated with Community Counseling Solutions to provide further support services. Since her intervention, the patient has not experienced any readmissions for infections, a significant improvement considering they had three hospital admissions and one emergency room visit prior to her involvement.

The Role of Community Paramedicine

Marcum emphasized the importance of her role in the community, stating, “It’s not often that people in this situation are receptive to help. Sometimes it takes a little push to get them the help they need.” With 18 years of experience as a paramedic, she manages a variety of tasks, including responding to 911 calls, conducting post-hospital visits, and performing welfare checks as requested by medical professionals.

The Community Paramedicine program is a collaboration between the fire district and Good Shepherd Health Care System and serves a population of over 90,000 residents across 5,500 square miles. This program allows paramedics like Marcum to identify and fill gaps in healthcare, offering vital assistance to those who may otherwise fall through the cracks.

“I love the opportunity to become an expert on our local resources,” Marcum added. “With just a couple of calls, we can get them the help they didn’t even know existed.” Her commitment not only highlights the essential services provided by community paramedics but also underscores the importance of outreach in improving health outcomes for vulnerable populations.