Southwest Airlines’ New Policy Forces Plus-Size Passengers to Pay More

Southwest Airlines has announced a significant policy change that will financially impact plus-size passengers starting January 27, 2026. The airline’s new assigned seating system will require these travelers to purchase an extra seat in advance, marking a departure from the current policy that offers a more flexible approach. Under the revised rules, refunds for the additional seat will no longer be guaranteed, creating uncertainties for those who may need this option.

The airline’s changes follow its decision to eliminate unassigned seating in favor of an assigned seating model. This shift aims to streamline the boarding process but introduces new challenges for passengers who require additional space. Previously, plus-size travelers could purchase an extra seat and potentially receive a refund if their flight was not fully booked. Now, refunds will be contingent on specific conditions, such as the availability of adjacent seats.

Southwest will no longer permit passengers to request a free extra seat at the airport, requiring them to book additional space in advance. This change is likely to deter many from opting for the extra seat, as they now face the risk of not receiving a refund if their flight reaches full capacity. In a statement, Southwest Airlines emphasized the need for customers to purchase additional seats at booking to ensure availability.

Refund Conditions

Currently, passengers who buy an extra seat can request a refund, but the new policy introduces strict guidelines. Refunds will not be issued for flights that are fully booked, and both seats must be booked within the same fare class: Choice, Choice Preferred, Choice Extra, or Basic. Requests for refunds must also be submitted within 90 days of travel, making it more complicated for plus-size travelers.

If adjacent seating is unavailable, Southwest Airlines will rebook customers on the next available flight. This approach is designed to accommodate travelers needing more space but may lead to longer wait times and inconvenience for those affected.

Industry Response

Jason Vaughn, a travel expert and founder of the website Fat Travel Tested, criticized the new policy, stating that it will adversely affect all passengers, not just those requiring extra seating. Vaughn noted that the previous policy, which allowed for guaranteed refunds, encouraged plus-size travelers to book extra seats without hesitation. He voiced concerns that the latest changes indicate a disconnect between the airline and its customers.

Southwest Airlines has undergone various transformations in the past year, generating both positive and negative reactions. Alongside the removal of its free checked baggage policy, the airline’s shift to assigned seating and the introduction of different seat types—Standard, Preferred, and Extra Legroom—have drawn significant attention. Additionally, the airline plans to implement a new boarding system that replaces the previous A/B/C groupings with a numbered system, which will assign passengers a boarding group from 1 to 8.

As the industry continues to evolve, Southwest Airlines faces the challenge of balancing company policies with customer satisfaction. The upcoming changes will likely lead to increased scrutiny from travelers, particularly those who may feel marginalized by the new seating requirements.